Return & Refund Policy

Returns

Did you know that over 5 billion pounds of returned goods end up in landfill every year? We’re breaking the cycle of wasteful returns - so before purchasing, double-check all details to make sure it’s right for you!

Returns will only be accepted if one of the following issues is reported within 7 days of delivery or pickup:

• The item is incorrect or missing
• The item isn’t as described
• The item is not authentic

We’ll verify your claim and issue a refund if eligible. Because we’re all about reducing waste, we can’t accept change-of-mind returns. Thanks for supporting our mission.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If something stops working shortly after you start using it, we want to help. We’ll accept a return within 7 days only if the item has a functional issue that wasn’t disclosed. Just reach out and we’ll verify the issue and make it right.

Either way, your satisfaction matters and our quality team is here to help. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.